Let's eliminate workplace anger

"How many of you have been angry at least once today?" asked the conductor of an anger-management seminar. Bruce Felton, "When Rage Is All the Rage," The New York Times, March 15, 1998. According to the article in The New York Times, most of those in the room raised their hands. "The fact is," the seminar leader continued, "people get angry an average of 10 to 14 times a day. But anger is especially endemic to work. If you have a job, you're guaranteed to get angry."

Instead of bracing for a showdown, arrive at work filled with the conviction that you and your colleagues, clients, and customers are inherently good-natured—God-natured.

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June 8, 1998

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