Article May 15, 1989 Issue

Second Thought

Looking again at news and commentary

"An act of kindness radiates for all" by Beverly Beckham—October 4, 1988

Boston Herald

"It was a Saturday morning and the bank was crowded, the feeder line about eight deep .... People were shuffling and taking deep breaths. You know how it is. Everyone's always in a hurry.

"The old woman, short, ... enveloped in a dark, long cape, making conversation with the teller was an exception. She wasn't in any hurry. She was smiling and counting out dollars and putting them in piles .... The teller ... smiled back and was cheerful and never looked up at the crowd and rolled her eyes, never once gave any indication that she didn't have all the time in the world for this friendly old lady.

"The scene intrigued me. Dozens of times I have watched tellers, cashiers, receptionists treat old people with undisguised impatience....

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