A businessman's dilemma: doing the right thing, through prayer

What is a businessperson to do when he or she believes that the business can be ruined by doing the right thing?

For many years I have been an automobile dealer. I always felt that I had a high standard of ethics, practiced clear disclosures, and tried to be fair to every customer. But at one time there was an industrywide activity that wasn't right, and I'd accepted it in my company as well: the mileage on cars was set back before they were sold.

My managers and I justified this by rationalizing that our customers generally expected this, and perhaps they actually liked it because they were purchasing a low-mileage car for a price that was just too good to be true. In fact, we knew that many customers also set back the mileage on their cars prior to trading them in, knowing they'd get a higher allowance. It was, at best, pure self-delusion, and all the dealers I knew were doing it too.

Yielding to God: an "I" for an "i"
December 9, 1991

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