COMPASSION, NOT DISDAIN

Sometime ago, a family member called to say a very important letter had been sent by courier, and I should receive it the next day. When it didn't come, I called the courier service and was told that it would arrive by a certain time. For several days, I continued to get this promise, but there was no sign of the letter.

In India, people say that once your letter has been misplaced by these courier services, you can forget about ever receiving it. Such cynicism certainly seemed justified, especially when the service finally confirmed that the letter was missing.

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The sweet road to recovery
January 10, 2005
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