WELCOME September 18, 2000 ISSUE

To Our Readers

Mary Metzner Trammell

It was like an old-time movie running at high speed. The young clerk behind the customer service desk was alone—juggling the functions of a couple of colleagues who hadn't shown up for work. He was processing refunds, answering questions, wrapping presents, filling out forms—all at once. At first, the people in line got irritated. But then, something wonderful happened. One by one, they started to help.

One woman wrapped her own present—and offered to wrap mine. Another couple started filling out forms for the clerk. Someone else gave his place in line to a woman who was in a rush. And the amazing thing was that everyone had a good time. As I left, several people actually said goodbye.

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