DEALING WITH UNEXPECTED CHANGE

For many years I've been employed in the rapidly changing world of information technology. Several years ago I had to learn how to use a new computer program in my work. I was the only one in the office who would be using the program.

The new software arrived, and because of its complexity, the computer administrators took over a week to install it. The instruction manual was minimal and seemed almost to be written in a foreign language. Getting formal training on the program was out of the question, because we needed to use it immediately.

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SEVEN THOUSAND MILES' WORTH OF CHANGE
October 16, 2000
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