Are you teachable?

I asked God: "What's missing?"

Suppose a handful of senior executives at an insurance company learned that they would be given an opportunity to become Web savvy in order for their company to be more competitive. Up to now they had assumed that computer training was, for them, pointless. They were sales executives. Customer relations skills were what mattered. Then they discovered that their mentors for this training program were a few brash yet technologically brilliant twenty-somethings.

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January 29, 2001

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