Article February 27, 1984 Issue

Why make excuses?

EDWIN G. LEEVER

My boss called me into his office one day and let me have it! Something had gone wrong and he was furious.

I kept trying to interrupt him to tell him how innocent I was. "I didn't have anything to do with it," I kept sputtering.

Finally he looked right through me to make his point: "Look, Ed, I don't care whose fault it is. I just want it corrected. You go out there and get it fixed—now!"

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Eliminating fatigue
February 27, 1984
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