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How companies deal with fear of change
Originally printed in The Christian Science Monitor, January 20, 2015.
Last year, the world’s largest public relations firm, Edelman, added a new question to its annual survey on trust in institutions. People around the globe were asked if they believe change and innovation are happening too quickly.
Much to Edelman’s surprise, more than half of respondents said yes. People’s ability to cope with ever-more-complex gadgets, data, machines, and documents may be reaching a neo-Luddite threshold of resistance.
“Innovation should be a trust accelerator, but today it is not,” said company chief executive officer Richard Edelman, based on the survey. “To invent is no longer enough. There must be a new compact between company and individual.”
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May 25, 2015 issue
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Letters
Lee Rider, MamaFleer, Bob, BarbaranMaine
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The Bible on my desk
Marilyn Wallace
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No inertia to hold back good
Allison Rose-Sonnesyn
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God’s plan for us: always good
Liz Butterfield Wallingford
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A chaplain’s prayer
Christine Tomovich
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To heal with more confidence
Ann Kneeland
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Always under God’s protection
Analia Jurado Salgado
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My first Christian Science healing
Jane Agiza Lihasi
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Healing of swollen wrist
Charlene Anne Miller
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Healing of painful gums
Dilys Bell
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Warts quickly gone
Barbara R. Pettis
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How companies deal with fear of change
The Monitor’s Editorial Board
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Changing technology, unchanging Love
Stephen Carlson
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Shoring up our faith
David C. Kennedy