God's man: a quality product

Our true nature is much more wonderful than we may have supposed. Each day provides a fresh opportunity to prove that fact.

During the past decade many companies around the world have begun to focus on improving the quality of the products or services they provide to the public. An entire industry of quality experts has sprung up to meet this need. The experts require their business clients to engage in a method called the "quality process," designed to enable employees at all levels to do a better job.

For several years my husband was deeply involved in selecting and introducing into his company an appropriate quality improvement program. During that time I often heard the experts' definition of quality: "conformance to requirements."

Disaster: never natural
October 19, 1992

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