Editorial January 31, 2000 ISSUE

Looking for a better process?

Russ Gerber

Anyone who has switched to a different computer system, as I have recently, knows what it's like to be introduced to a new set of processes. How is it those once-simple tasks became more complicated? I'll get used to the new system eventually, I'm sure. But this raises important questions about process itself. What constitutes a better process? Is it one that's simpler? Speedier? More efficient? Are we serving some process more than it's serving us?

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January 31, 2000
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