A lesson in letting go

Several years ago, I purchased a new custom-made sofa from a reputable furniture company. When the sofa arrived, the back cushion had no batting. I immediately contacted the store. They sent someone out to fill the batting, but the person didn’t have enough. Another person came out, and still it wasn’t fixed properly. This went on several times, until the salesman came to my house. He realized the sofa wasn’t fixed right, but still nothing was done. Finally, after six months of this, they backed away. My brother was in the furniture business, so he stepped in and called the store. Still, nothing was done.

At that point, I asked to return the sofa for a refund. The manager informed me they did not allow returns on custom-made items. Escalating my complaint to the regional manager was met with rudeness, implying it was my fault. 

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